Privacy Policy

Premier Bank of Arkansas Privacy Policy
FACTS

WHAT DOES PREMIER BANK OF ARKANSAS DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and Transaction history
  • Account balances and Credit History
  • Payment history and Overdraft history

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Premier Bank of Arkansas chooses to share; and whether you can limit this sharing.

Reasons we can share your personal informationDoes Premier Bank of Arkansas share?Can you limit this sharing?

For our everyday business purposes: Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes: to offer our products and services to you

No

We do not share

For joint marketing with other financial companies

No

We do not share

For our affiliates' everyday business purposes — information about your transactions and experiences

No

We do not share

For our affiliates' everyday business purposes — information about your creditworthiness information about your creditworthiness

No

We do not share

For nonaffiliates to market to you

No

We do not share

Questions?

Call (870) 739-7300

Who we are

Who is providing this notice

Premier Bank of Arkansas

What we do

How does Premier Bank of Arkansas protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic, and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.

How does Premier Bank of Arkansas collect my personal information?

We collect your personal information, for example, when you

  • Open an account or Make deposits or withdrawals from your account
  • Provide employment information or Deposit money
  • Apply for a loan

We also collect personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only:

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

  • Premier Bank of Arkansas has no affiliates.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Premier Bank of Arkansas does not share with nonaffiliates so they can market to you.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Premier Bank of Arkansas doesn't jointly market
Internet Banking Customer Awareness

Premier Bank of Arkansas is committed to protecting your financial information. Please review the following information regarding your rights and account security.

What is Reg E?

Federal Regulation E establishes the basic rights, liabilities, and responsibilities of consumers who use electronic fund transfer (EFT) services and of financial institutions that offer these services. Consumer transactions which are initiated electronically are covered by these rules.

What protections are provided to consumers who use internet banking?

To protect your account, we encourage you to regularly review your statements and account activity. If you believe an unauthorized EFT or error has been made on your account, contact us immediately.

Identity Theft Protections

Your security is of the utmost importance to Premier Bank of Arkansas.   We believe that the best defense against online criminals is for us to keep you as informed as possible. The practical set of tips below can help you protect yourself against identity theft.

Identity theft can occur in a number of ways:

  • Getting personal information off of bills or credit statements in the trash.
  • Eavesdropping on personal transactions in public.
  • Impersonating a bank or credit union in an email or text.
  • Gathering information from a facsimile of a legitimate site.

Identity Theft Prevention

Here are a few things you can do to prevent identity theft:

  • Shred any documents with your social security number or credit information rather than throwing it away.
  • Log off your computer when you leave it.
  • Install anti-virus and anti-spyware software on your computer and run it at least every two weeks.
  • Be wary of emails from sources you don't know.
  • Do not give personal information, such as account numbers or Social Security numbers, over the telephone, through the mail, or over the Internet unless you initiated the contact or know with whom you are dealing.
  • Store personal information in a safe place and tear up or shred old credit card receipts, ATM receipts, old account statements, and unused credit card offers.
  • Protect your PINs and other passwords. Avoid using easily available information like your mother's maiden name, your birth date, the last four digits of your social security number, your phone number, etc.
  • Pay attention to billing cycles and statements. Inquire of the bank if you do not receive a monthly statement or bill.
  • Guard your mail from theft by promptly removing incoming mail.

While Premier Bank of Arkansas will periodically send information to customers via email, we will never email you and request that you send personal information through the internet, nor through any other means. Even if the email return address looks like it may be from Premier Bank of Arkansas, if the message requests that you confirm your email address, account number, Social Security Number or by clicking on a link; DO NOT RESPOND. Call us immediately to report the issue.

Will Premier Bank of Arkansas ever call me and ask for personal information?

Premier Bank of Arkansas will never contact a customer asking for their banking credentials by telephone or email. Any attempt like this should be immediately declined, and information about the attempt passed on to Premier Bank of Arkansas (see contact info below).

Scenarios where Premier Bank of Arkansas may contact you:

  • If there is suspicious activity detected on your debit card, we will call to verify transactions or alert you of any compromise.
  • We may call to see if you would be interested in working with an employee if you have an account that might benefit from other services.

Other ways we may communicate would include a flyer in your statement mailing, a pop-up message in online banking, or an email providing some information.

Protections for commercial accounts

If you have a commercial or business account, we encourage you to perform a periodic assessment to evaluate the security and risk controls you have in place. The risk assessment should be used to determine the level of risk associated with any internet activities performed and any controls in place to mitigate these risks. Additional security recommendations include:

  • Limiting employee access
  • Restricting administrative rights
  • Establishing separate passwords

What do I do if I suspect a problem with my accounts?

If, at any time, you notice suspicious account activity or have other concerns about your account security please contact us at 1-870-739-7300. You can send a secure email from inside online banking by selecting the contact button in the upper right-hand corner. To send a secure message to Premier Bank of Arkansas, select the subject and category, type in your message and click "Send Message". You can also email us at support@premierbankar.com.

Report a phishing scam or website:

 https://www.us-cert.gov/report-phishing

Ways to stay safe online:

https://www.staysafeonline.org/stay-safe-online/keep-a-clean-machine/spam-and-phishing

Free credit reports:

This central site allows you to request a free credit file disclosure, commonly called a credit report, once every 12 months from each of the nationwide consumer credit reporting companies: Equifax, Experian and TransUnion. AnnualCreditReport.com is the official site to help consumers to obtain their free credit report.

https://www.annualcreditreport.com

FTC Identity Theft Site:

This website is a one-stop national resource to learn about the crime of identity theft. It provides detailed information to help you deter, detect, and defend against identity theft. On this site, consumers can learn how to avoid identity theft - and learn what to do if their identity is stolen. Businesses can learn how to help their customers deal with identity theft, as well as how to prevent problems in the first place. Law enforcement can get resources and learn how to help victims of identity theft.

http://www.consumer.ftc.gov/features/feature-0014-identity-theft